Guarantee of Service: Your car is on time or your trip is FREE! For Residential and Office Pickup: your car is 'on site' 10 minutes prior to the scheduled time, or we have notified you of a delay, or your ride is FREE. For Airport Pickups: your car is there within 20 minutes of your flight's arrival time, or we have provided alternative transportation, or we will send you a voucher for a free trip.
*If you can't find your car or Chauffeur, you must call 206.323.3232 to receive the free trip and avoid a no show billing.
Depending on safety factors, inclement weather will be due cause to suspend service and void the Guarantee of Service.
Reservations We accept reservations by phone 7 AM to 10 PM, Monday-Thursday 7 AM to 7 PM, Friday 10 AM to 7 PM, Saturday 10 AM to 10 PM, Sunday If you need assistance locating your Chauffeur, outside of Office Hours, the answering machine will have the number of the On Call Supervisor.
Airport Pickup At Airports, all clients will be met at the Baggage Claim Carousel of their arriving flight, unless otherwise specified when the order is placed.
A $6.00 Airport Fee is applied to all pick-ups at Sea-Tac Airport, due to regulatory costs & procedures.
Gate Service:To be met by your Chauffeur at the arrival gate of the incoming flight.Due to current security restrictions, Gate Service is not available, all travelers should proceed to the baggage claim carousel for their flight.
Wait Time We allow a 10 minute grace period, Wait Time charges will begin accruing 10 minutes after the requested pickup time for Residential and Office Pickup. Wait Time is charged at $10 per 10 minute increment.
Additional Stops Stops of 10 minutes or less, if 'In Line' from the pickup point, are charged at $10 each. Stops not 'In Line' will be charged additional Zone Rates. Stops MUST be specified at time of order so extra time is scheduled.
Cancellation Fee Any trip cancelled two hours or less before the scheduled pickup time will be charged the full amount of the trip, including gratuity, fuel surcharge, and airport fee.
No Show Fee If a client fails to show up at the scheduled pickup time and/or location, he or she will be charged the full trip amount, including gratuity, fuel surcharge, and airport fee. To avoid No Show Billing call 206.323.3232. If you can't locate your Chauffeur, PLEASE DO NOT LEAVE; call us and we will locate your Chauffeur or give you a Free Trip!
Out of Pocket Charges Charges including, but not limited to, tolls, parking, ferry tolls, cell-phone, or entrance fees will be added to your Base Rate.
Fuel Surcharge Due to fluctuations in the price of gas, we have imposed a fuel surcharge on all reservations rather than a permanent price increase. Our current fuel surcharge is 11% of the base fare.
Holiday Surcharge A $25.00 Surcharge will be added to the Trip Rate on Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas & New Years Day.
Charter & Local Service Charter Service is available at $55 per hour (base fare), with a 3 hour minimum. 'Split Time' may be available Sunday to Thursday, on a space available basis. All requests for Service are quoted to give you the best value for your needs. Call for a Quote for Your Specific Needs.
